BitReels Casino - Player's withdrawal is delayed.

It's a withdrawal and it's still pending for 5 days also. iv constantly being asking tge contact support but they keep saying wait patiently... I made my first deposit an I got accepted within 5 minutes.... can someone please explain. I need my withdrawal so bad it's embarrassing honestly.

Hello Kurty,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitReels Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Yes it's all verified an they

They say I used at bouns when I deposited an used a bouns then I cancel it then I deposited again an they keep saying I'm using a bouns

An they took my whole $8000 away

Iv withdrawal twice

Hello Kurty,

Would it be possible to forward your deposit, bonus and betting history to nikolas.b@casino.guru for further review?

Will be waiting for your mail.

Regards

Dear Kurty,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.