The player from Ireland encounters difficulties withdrawing his winnings after experiencing glitches on the casino's platform and losing money. Following a withdrawal request, he receives an email indicating that a provider is reviewing his bets, raising concerns for him, especially as he played without a bonus and had no wagering requirements. His withdrawal has been cancelled, prompting him to consider filing a dispute.
Bitguruz Casino - Player’s withdrawal is cancelled and under review.
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Waiting for player to reply
6d 22h 49m 49s
Bitguruz Casino
Safety Index 8.6 HighCase summary
Discussion
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23 hours ago
I signed up through your affiliate link to Bitguruz.
I was given a casino bonus on my cash deposit. I deleted this. I hit 600 euro on Book of Dead. I then tried playing computer roulette but it was glitching and not placing correct bets, I lost money as a result.
I requested a withdrawal and then got an email saying a provider was checking my bets? This has set off some red flags, I played with no bonus, no live casino and there was no wager due to no bonus? So I'm confused at what a provider could be checking. I did not live casino so no opposite betting of Money Laundering, they have no sport so couldn't do it there, had no wagering on cash as no bonus and every bet 5 euro on Book of dead or the bets on computer roulette (Not 100% what was being placed due to the glitch) lost money over the 3 (hence why I withdrew due to the awful site).
I think we will need to have a dispute here as I imagine I have flagged up as a player with a small deposit, decent percentage hit and now suddenly checks are being done.
My withdrawal was cancelled also.
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1 hour ago
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1 hour ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you received any updates regarding the random provider check that the casino informed you about two days ago?
- Have you been asked to submit any identity documents to the casino for the verification of your account?
- Apart from the €5 bets on Book of Dead, did you place any other bets or use any other bet amounts?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
