Bitdreams Casino - Player's funds were not migrated after casino transfer.

My balance was never migrated to this casino

Hi; I original had an account with mychance casino and this casino was migrated to bitdreams casino. My balance and pending withdrawal was supposed to be transferred to this casino and it never happened. When I contacted bitdreams casino they pretended they didn't know about my balance and asked me when was the last time I made a deposit.

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Dear blackovergrey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand the situation and assist you effectively, could you please provide us with the following details:

• What was your original balance at MyChance Casino before the migration? Do I understand correctly that you had C$3652 (dispute value) in your casino account?
• Can you provide the date when the migration to Bitdreams Casino took place? Do you currently have access to your Bitdreams Casino account?
• Have you received any confirmation from MyChance Casino regarding the migration of your balance?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

Hey,

I had a cash balance of 3652 $ at mychance casino and had requested a withdrawal prior to the migration.

The migration took place May 30 2025. I do have access to the bitdreams casino account.

The last time I received an email from mychance was via email on August 13 2025 requesting bank documents which I have provided to them and they have no replied since. I did not get confirmation of balance transfer but the email states that the balance and the account details will be securely transferred.

I've managed to solve this myself. Thanks

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear blackovergrey,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina