BitcoinVIP Casino - Player's account is closed without reason.

I played on this site for a few weeks, both casino and sports.

I won a sizeable amount (around 12000€) and have withdrawn 3500€ twice with no problems. The second withdrawal I made on thursday 26.02 and it was paid out monday 02.03.

I have not played since I made the withdrawal request on thursday 26.02.

So when I tried to log in today (05.03). The account is blocked, company decision , no further explanation.

I have not used any bonus at any time, just played casino and sports bets on fotball.

I still have around 5000€ on this casino, my account is verified and they payed out the two first withdrawals so this is a very weird behaviour and frankly makes no sense.

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Dear Krissaaa,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
• Did you pass the verification before you lost access to the account?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Please note that if the matter becomes solely related to sports betting, we regret to inform you that we won't be able to assist you as we do not have a department handling such issues.