Binobet Casino - Player’s account has been closed and funds confiscated.

I am submitting this complaint following the unjustified closure of my account and the illegal confiscation of 5,000 EUR by Binobet casino.

Here is the exact sequence of events from A to Z:

1. The Winnings:

I deposited my own funds and played standard live blackjack on an open, public table. I did absolutely nothing wrong or unconventional.

Through standard gameplay, my balance reached exactly 5,000 EUR.

1. The Winnings:

I deposited my own funds and played standard live blackjack on an open, public table. I did absolutely nothing wrong or unconventional. Through standard gameplay, my balance reached exactly 5,000 EUR.

2. The Withdrawal Request & Account Block:

As soon as I requested a payout for my 5,000 EUR winnings, the casino restricted and closed my account. When I contacted their customer support to ask for explanations, they refused to provide any technical logs, evidence, or concrete reasons. Instead, they sent me vague, automated replies and explicitly stated they would no longer reply to my emails, completely closing the door to private communication.

3. The Public Trustpilot Turnaround:

Faced with their silence, I posted a public review on Trustpilot to report this behavior. Surprisingly, the Binobet Team replied publicly to my review, stating verbatim:

"Should any external authority or recognized dispute resolution body contact us regarding your case, we will cooperate through the appropriate official channels and provide information where applicable."

Conclusion & Request:

Since Binobet has publicly committed to cooperating with a third-party mediator, I am taking them at their word and bringing this case to Casino Guru. I request that you contact them so they are forced to either present clear, undeniable technical proof of fraud to your team, or immediately reinstate my account and process my 5,000 EUR withdrawal.

(Please find attached the screenshot of my final emails with their support, and the screenshot of their official public statement on Trustpilot).

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Dear eliott,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you pass the verification before you lost access to the account?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean