Binobet Casino - Player’s account closure request is denied.

After playing here for a long time, I found out that the casino operates illegally. In addition, they have repeatedly refused to close my account. That's why I asked for a refund of lost money. However, there was never any reaction to this. According to European law, due to the lack of the license, the terms and conditions can be declared null and void and they are therefore legally obliged to repay. In addition, I could make additional damage claims for repeatedly refusing to close my account. If we agree to a settlement, I will leave that behind.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Binobet Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Have you unsubscribed from the casino's marketing communication?
• What were the reasons given to the casino for account closure?
• Could you please share your requests and the responses of the casino to your requests for account closure? Send the information to my email at tomas@casino.guru

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

In the attachment you can find some emails.

Everytime i asked for a clossure they offered me a bonus to keep me there. Besides that they are operating illegaly in the Netherlands.

Once i informed them about the fact that it is illegal what they are doing, they closed my account permanently and never reacted anymore. I would like to ask casinoguru to ask the casino to refund the netlosses.

I apologize for the late response.

It seems that no evidence was sent to me regarding this particular casino.

If you have evidence, please provide it to my email at tomas@casino.guru for review.

I apologize for the inconvenience.

I requested in the live chat so i wont be able to find back this information. Then after i while there was 475 in my account and then they closed it. I think because they found out it was not legal to operate in the netherlands. So i want a full back off all losses since they decided themselves

We can't ask the casino for a refund due to a fact the casino isn't licensed in your country.

Please let me know whether you disclosed any gambling issues to the casino at any point and whether there is any evidence that the casino did not protect you after you did.

Looking forward to your reply.

Unfortunately i did many times, but in live chat. And when i did everytime they tried to make me play again with great bonusses. I think the casino have backup of their livechats

Sadly, without this evidence, we can't confront the casino about the incident. If you happen to recover the relevant live chat transcripts or acknowledgement from the casino about your player protection attempts, don't hesitate to contact us again regarding the issue.

Due to the aforementioned reasons, we will now proceed to close this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into problems with any online casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.