The player from Colombia requested a withdrawal of 300,000 on February 4th, but it has not been processed yet, and now Bingocasinos has withdrawn its funds.
BINGOCASINOS.CO - Player's withdrawal is delayed.
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Current status
Waiting for player to reply
6d 23h 10m 3s
BINGOCASINOS.CO
Safety Index:Fresh casinoCase summary
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Public
3 days ago
Translation
I requested a withdrawal of 300,000 on February 4th and to date they have not processed my withdrawal. Now, Bingocasinos has withdrawn its funds.
Automatic translation:
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50 minutes ago
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50 minutes ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play to accumulate the winnings you've been trying to withdraw since February 4th?
- Have you received any emails from the casino informing you about why your withdrawal request cannot be paid out?
- Am I correct in understanding that the casino confiscated your winnings?
- Have you made any successful withdrawals from this casino before?
- Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
