The player from Colombia had requested a withdrawal of 300,000 on February 4th, but it had not been processed yet, and subsequently Bingocasinos withdrew its funds. The player did not respond to the Complaints Team's inquiries for clarification regarding the withdrawal and verification process. Due to the lack of communication, the complaint was closed without further investigation or resolution. The player could have reopened the complaint in the future if he had chosen to resume communication.
BINGOCASINOS.CO - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: $300,000 COP
BINGOCASINOS.CO
Safety Index 7.3 Fresh casinoCase summary
Discussion
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3 weeks ago
Translation
I requested a withdrawal of 300,000 on February 4th and to date they have not processed my withdrawal. Now, Bingocasinos has withdrawn its funds.
Automatic translation:
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play to accumulate the winnings you've been trying to withdraw since February 4th?
- Have you received any emails from the casino informing you about why your withdrawal request cannot be paid out?
- Am I correct in understanding that the casino confiscated your winnings?
- Have you made any successful withdrawals from this casino before?
- Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 weeks ago
Dear luch21,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
