BINGOCASINOS.CO - Pelaajan kotiutus on viivästynyt.

I requested a withdrawal of 300,000 on February 4th and to date they have not processed my withdrawal. Now, Bingocasinos has withdrawn its funds.

Desde el 4 de Febrero solicité un retiro de 300.000 y hasta la fecha no me resolvieron el retiro de fondos ahora en estos días el casino Bingocasinos salió de cobertura

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you've been trying to withdraw since February 4th?
• Have you received any emails from the casino informing you about why your withdrawal request cannot be paid out?
• Am I correct in understanding that the casino confiscated your winnings?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear luch21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru