BillyBets Casino - Player's account remains active despite closure request.

Ich habe bei billy bets vor ca. eine Woche viele Mails geschickt und gebeten mein konto zu schließen wegen spielsucht. Hab es eindeutig beschrieben aber leider ist das Konto immer noch aktiv. Hab auch nie eine Antwort erhalten obwohl ich mehrfach geschrieben habe. Konnte in der Zeit sogar mehr als 400 Euro einzahlen!!!!

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Dear Ramona1987,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika