The player from Ireland faces issues with a closed account at BillyBets, which holds a pending withdrawal of €3000 and a remaining balance of €1300. Despite completing verification and reaching out for support over seven weeks, he has not received a clear resolution or timeline for his funds.
BillyBets Casino - Player’s account is closed with delayed withdrawals.
Opened
Current status
Waiting for player to reply
6d 23h 7m 22s
BillyBets Casino
Safety Index:HighCase summary
Discussion
Public
Public
4 hours ago
hello
I’ve exhausted all normal support channels with BillyBets over the past 7 weeks.
My account was closed while holding:
€3000 pending withdrawal
€1300 remaining balance
I have completed all requested verification, contacted support repeatedly, filed external complaints, and attempted to work through my VIP manager, who is no longer responding.
I am still not receiving a clear explanation, timeline, or resolution regarding my funds.
I’m simply asking for someone internally to review the matter properly and provide a definitive update or payout timeframe.
I can provide full documentation and screenshots also. I did request my account to be closed and it took weeks for them to do so , but when they did finally close it they did so without finalising my withdrawals or sending me my balance and it’s been ongoing since
thank you
Public
Public
53 minutes ago
Important notice:
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If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
53 minutes ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- When exactly did you submit your withdrawal request, and when exactly did you request the closure of your account?
- Have you completed the full KYC verification process at this casino?
- Have you made any successful withdrawals from this casino before?
- Has the casino specified what would happen to your remaining balance once your account is closed?
- Could you kindly clarify the reason why you requested the closure of your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
