BillyBets Casino - Player is facing access issues after deposit.

Since yesterday at 4:40 PM, I made a deposit of €70, and I cannot open it on Google Chrome as it gives an error.

I have already reported a complaint to Billy Bets casino, and they said they are working on resolving it.

Dear lena195,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you are unable to access the casino's website via a specific browser?
• Could you please post a screenshot of the error message you see when you try to use the website here in this thread?
• Have you tried using any other browser?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I still can't log in, they say by email that they're having problems, is that true?

Thank you for your reply, lena195. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I keep complaining about my deposit and I can't open it

I am sorry, but you failed to provide the necessary information again. Unfortunately, without your cooperation, we must reject this particular case due to the lack of response from you to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that you retain the option to reopen this complaint at any time but you need to provide the required information first. We remain open and willing to assist with resolving the matter should you choose to resume communication.

Thank you for your understanding.