Billionairespin Casino - Player's withdrawal is delayed and cashback removed.

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Since August 15th - 4th attempt, CHF 362 - never received - casino cancelled itself + cashback gone

Dear Casino Guru Team,

Since August 15, 2026, I have been trying to withdraw CHF 362 via bank transfer. This is now the fourth attempt. As of today, August 27, nothing has arrived in my bank account.

I NEVER cancelled myself. The casino always reversed the transaction. Suddenly, the money was back in my player account. The transaction history shows "Withdrawal cancelled - due to technical reasons - Cancelled" - initiated by the casino.

ADDITIONAL CASHBACK REMOVED: As soon as I click on withdrawal, they keep removing the cashback (screenshots as proof of cashback). In the current screenshot from August 27th at 2:08 PM, you can see "Cashback 0% - Up to 12.5%" - cashback gone when requesting a withdrawal. Proof attached.

The process is always the same:

1. Application Fr. 362.-

2. In the casino: "Paid", via email: "Withdrawal successful", chat: "Paid out in 1-5 days"

3. Then cancelled by the casino and refunded because the money never arrived.

Evidence attached:

15.08. 12:14 ID 3583911022169922 - 1st attempt - refunded

August 18, 12:37 PM ID 3857156220779261873 - 2nd attempt - reversed + payment receipt attached - money never arrived

26.08. 10:13 ID 4572858915633368910 - 3rd attempt - returned

August 27th. Refunded today and reapplied - 4th attempt - 2:08 PM "being processed" + Cashback 0% Proof

Many screenshots, not sorted chronologically, all attached.

Demand: Pay out CHF 362.- directly to the bank account, do not reverse the payment and return the cashback.

There are many screenshots available as evidence; if you need them, I am happy to provide them.

Kind regards

Lucia *****

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Dear Lucy40,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Has the casino provided you with any suggestions on how to proceed with the payout?
• Could you please clarify what losses your cashback is based on? Did the casino address the issue with your cashback already?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas