BigWins Casino - Player's withdrawal has been delayed.

Waited over 6 weeks for my withdrawal and keep getting the same robot messages back on live chat saying they have a high volume of withdrawals and as long as I have stuck to terms and conditions there is nothing to worry about I will receive it. I have used this site for over a year they have had no issue taking my money I’m all verified and I’ve spent more than I’ve won on there.

they pass on email address to which you get the same robotic messages back as you do in chat

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Karla M.

Hi Karla

thank you for your reply.

yes I have received payments in the past and although sometimes they took a few days or weeks never over the 21 working days I have emailed and used the chat on the website and keep getting the same robotic reply this is the second time I have requested this withdrawal the first time I waited 40 days cancelled it because I never received it redone it in the hope that maybe it had just been missed but still 6 weeks later waiting for the 2nd withdrawal request

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Niki1986,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for BigWins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from BigWins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.