BigWins Casino - Player's withdrawal has been delayed.

Waited over 6 weeks for my withdrawal and keep getting the same robot messages back on live chat saying they have a high volume of withdrawals and as long as I have stuck to terms and conditions there is nothing to worry about I will receive it. I have used this site for over a year they have had no issue taking my money I’m all verified and I’ve spent more than I’ve won on there.

they pass on email address to which you get the same robotic messages back as you do in chat

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Karla M.