BiggerZ Casino - Player’s withdrawal has been delayed.

hi, played a lot here, made a lot of deposits and withdraw, everything was perfect. before I won win one spin about 245000 euro. Then casino asked kyc, asking source of funds, and a lot of other information. kyc passed. casino wrote that they will apply limits, 10k per day, 40 per week, 100 per month. on April they approved about 65000 euro, from the end of April I do not received any withdraw. At this moment balance is about 360000 euro. I ask you help.

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Dear aleks86,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions so I can understand the situation.

• Could you please confirm that this spin winnings was not from an active bonus?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used in your previous successful withdrawals?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history from April to present directly to this thread.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean