BiggerZ Casino - Player's withdrawal has been delayed.

They cancelled my withdrawal for something about an IP address,, when I'm the only one using my data

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BiggerZ Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Were you able to request a new payout of your winnings?
• Have you made previous successful payouts from the casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I can't get on the site anymore,, they took my withdrawal of $3300 and gave me back my $50 I deposited..this is the first time in this site

Dear amymouland,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the BiggerZ Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear BiggerZ Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

They cancelled my account as soon as they took my winning,, I would like to see proof of what there talking about

Dear Romi and the Casino Guru Team,

Thank you for bringing this case to our attention.

Following a detailed internal review, our Risk team identified that the player’s account is technically connected to another account through shared technical indicators, including the IP address. Both accounts were involved in claiming promotional bonuses.

As stated in our Bonus Terms and Conditions, promotional offers are strictly limited to one per person, household, IP address, device and payment method. When multiple accounts connected to the same IP address claim promotional bonuses, the operator reserves the right to void winnings generated from those bonuses.

In this particular case, the winnings derived from bonus funds were removed in accordance with these rules. The player’s original deposit of $50 was returned, and no additional player funds were withheld.

Following the investigation, the account was disabled in line with our platform security and bonus abuse prevention policies.

For transparency, we are happy to provide the supporting evidence (including the shared IP connection) directly to the Casino Guru team if required.

BS..you guys just didn't wanna pay out,, that's what scam sites do when u win big..I play alot of different sites,, and never had them steal my money ..I'm the only one playing in my house,, on my data,, show your proof of what your talking about

Dear Romi,

We have sent you an email with additional details regarding this case, including clarification of our findings and the available supporting evidence.

Please kindly review it and let us know if anything further is required from our side.

Another lie,, cause I haven't received anything new from u guys

Hi,

The email we referred to was sent directly to the CasinoGuru representative handling this case, including all relevant details and supporting evidence.

Well I need to see it too

Thank you, BiggerZ Casino, for your email.

Dear user,

According to the information provided by the casino, we have to reject your complaint.

Please know that it is very important to read the full terms of every online casino and avoid the behavior the casino representative has mentioned above. We are unable to help in such situations.

Respectfully,

Romi