The player from Newfoundland and Labrador faces withdrawal cancellation due to an issue related to her IP address, despite being the only user of her data.
BiggerZ Casino - Player's withdrawal has been delayed.
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Current status
Waiting for Casino Guru to reply
5d 2h 25m 31s
BiggerZ Casino
Safety Index:HighCase summary
Discussion
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Public
4 days ago
They cancelled my withdrawal for something about an IP address,, when I'm the only one using my data
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Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BiggerZ Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible to you? Can you log in?
- Were you able to request a new payout of your winnings?
- Have you made previous successful payouts from the casino?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
