BiggerZ Casino - Player's winnings are confiscated.

When I registered with this casino, they offered a 150% first deposit bonus, so I took advantage of it, deposited $100 and received a $150 bonus.

I played slots and won, and when my balance reached about $1,450, I met the withdrawal requirements.

After completing my identity verification, I applied for a withdrawal and was asked to provide video verification, which I submitted.

I was then told that my request had been accepted, but when I requested a withdrawal I received an email saying that my winnings would be confiscated due to a violation of the terms of service.

I would like an investigation into this as I cannot accept this confiscation.

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Dear daikikatada,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the casino.

To assist you further and clarify the situation, could you please provide the following details?

• Could you specify the exact terms of service that you were informed were violated?
• Can you confirm if you received any communication from the casino regarding your account status before the confiscation email?
• Were there any additional conditions or requirements that you were aware of regarding the bonus you received?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra