BiggerZ Casino - Player’s account has been closed and funds confiscated.

I would like to submit a complaint regarding the closure of my account and confiscation of my balance (4291 USD) by Biggerz Casino.

On March 2, 2026, I played at the casino and later requested a withdrawal. However, my account was suddenly closed and my withdrawal was cancelled without a clear and consistent explanation.

When I first received an email from the casino, I was informed that the reason for the account closure was related to a violation concerning account usage restrictions. However, in a later email response, the explanation changed, and I was instead accused of violating maximum bet limits while using a bonus.

This inconsistency raises serious concerns, as the stated reason for the account closure was changed during communication. It is unclear which rule I am actually accused of violating, and no evidence has been provided for either claim.

Additionally, when I contacted live support, I was told that:

The decision was final and my account would not be reopened

At the same time, my account was said to be "under review"

These statements contradict each other and further add to the lack of transparency.

After I responded to the casino and disputed the allegations, I have not received any reply for the past 5 days, which I believe is an unreasonable delay and shows a lack of proper communication.

I would like to clarify the following:

I used a welcome (first deposit) bonus in good faith and followed the Terms and Conditions.

I did not knowingly violate any rules, including maximum bet restrictions.

I am willing to fully cooperate and complete the KYC verification process if required.

I understand the importance of compliance procedures; however, closing my account and confiscating my balance without a clear, consistent explanation or supporting evidence is unfair.

I respectfully request that the casino:

Provide a clear and consistent explanation of the alleged violation.

Provide evidence supporting their claim.

Allow me to complete KYC verification if necessary.

Reconsider their decision and process my withdrawal if no valid violation is proven.

Thank you for your assistance.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BiggerZ Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• What games did you play to accumulate your current balance in the casino? (which slots, game providers, live/table games, betting on sports)
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas