BiggerZ Casino - Player's account has been closed.

I played at biggerz late january and there was alot of hassle trying to withdraw and get my account verified. The communication and speed of asking for my documents was very slow. The last thing they asked from me was a video verification with my id and a note. After i sent them this they blocked my account and now wont respond. I dont know why they blocked my account or recieved any notice.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BiggerZ Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please provide a list of the documents you submitted to the casino altogether?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the closure of your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I registered took the welcome bonus, won and had the hassle with trying to verify myself. My account was only recently blocked.

After sending my video they requested, i recieved an email saying my withdrawal was cancelled. I tried to log in to ask why, that is when i saw my account was blocked.

I only play slots.

I uploaded proof of my id and proof of address, aswell the video with my id and a note.

I have attached the response they sent me after i asked why my account was closed and when i would get my money.

Dear ronjagard6,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the BiggerZ Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear BiggerZ Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Dear Romi and the Casino Guru Team,

Thank you for your message.

Following a detailed internal review, the player’s account has been identified as part of a bonus abuse pattern, based on a combination of gameplay behavior, transaction structure, and overall account activity.

These indicators, when assessed together, form a consistent pattern that is not typical of regular gameplay and falls under our Terms & Conditions related to bonus abuse and fraud prevention.

For security and data protection reasons, we are not able to disclose full technical details publicly. However, we have shared additional context with your team via email and remain available should any further clarification be required.

Thank you, BiggerZ Casino.

Please respond to my email as soon as possible so we can move forward.

Thank you in advance.

Respectfully,

Romi

Hi Romana,

Thank you for your message.

We have provided a detailed response, along with supporting evidence, via email. Please let us know if there is anything further required from our side.

Thank you, BiggerZ Casino, for your email.

Unfortunately, according to the provided information from the casino, this complaint has to be rejected due to the aforementioned, violations.

Dear user,

Please avoid this kind of behavior in the future. Otherwise we won't be able to help.

Respectfully,

Romi