BiggerZ Casino - Player's account has been closed.

I played at biggerz late january and there was alot of hassle trying to withdraw and get my account verified. The communication and speed of asking for my documents was very slow. The last thing they asked from me was a video verification with my id and a note. After i sent them this they blocked my account and now wont respond. I dont know why they blocked my account or recieved any notice.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BiggerZ Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please provide a list of the documents you submitted to the casino altogether?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the closure of your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I registered took the welcome bonus, won and had the hassle with trying to verify myself. My account was only recently blocked.

After sending my video they requested, i recieved an email saying my withdrawal was cancelled. I tried to log in to ask why, that is when i saw my account was blocked.

I only play slots.

I uploaded proof of my id and proof of address, aswell the video with my id and a note.

I have attached the response they sent me after i asked why my account was closed and when i would get my money.

Dear ronjagard6,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the BiggerZ Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear BiggerZ Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi