The player from Alberta deposited $25 into their casino account but the funds were never credited. We closed the complaint because the player was no longer interested in our help.
BigFafa Casino - Player's deposited funds are not credited.
Closed
Our verdict
Other
Amount: C$25
BigFafa Casino
Safety Index:Below averageCase summary
Discussion
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Public
2 years ago
I deposited 25.00 through a request for funds and you took my money and never credited it to my account, I will take the loss for,the 25.00 but will be bad mouthing this casino with all my fellow on line players and I will be giving you a zero star review, hope your not long for on line gambling site
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2 years ago
Dear Irisky,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
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2 years ago
Dear Irisky,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
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2 years ago
I closed my account I feel that this casino was not ligit, I tried to withdraw and it wouldn’t let me it just kept spinning, I went in to the review page and left a bad review and have told all my friends and family it is a scam, to bad it had some good games, you can close the complaint
