BigClash Casino - Player’s withdrawal is delayed.

I have been happy with BigClash for a long time. I have been a loyal customer for almost 1 year. Suddenly I have been limited and therefore I have to withdraw the money. It has now been over a week and they are coming up with new excuses all the time. It's just piss. If the money doesn't come soon I will make a formal complaint and I want to advise everyone that this is just a scam and not recommended.

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Dear Oleforsberg,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify whether you currently have access to your casino account?
• Do I understand correctly that you requested a withdrawal a week ago?
• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Yes to all the questions. Withdrawl soon three weeks ago.

And now after three weeks, this is the reply:

are they allowed to ask me about all this?Nr3 is crazy..

Thank you for your reply, Oleforsberg. Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

Have you already provided all the required documents, please?

No active bonus. Yes all has been sent in

Halo?

Thank you for your reply, Oleforsberg. Could you please attach a screenshot of your withdrawal history in this thread so we can review it?

Additionally, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.