HomeComplaintsBigBoost Casino - Player’s deposits have not been credited.

BigBoost Casino - Player’s deposits have not been credited.

Opened
Current status

Waiting for player to reply

6d 9h 31m 34s

BigBoost Casino
Safety Index:Below average

Case summary

The player from Norway faces issues with Bigboost casino regarding four deposits totaling 1,680 NOK, as the casino claims they cannot find three of the deposits despite receiving proof from the player's bank. After finally closing his account, only one deposit was acknowledged, and the player seeks a resolution and reimbursement for the remaining deposits.

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4 days ago

Hi, tried to make a few deposits to bigboost before it worked.. lost the money and tried to close account, but they stalled asking for id and such. when i finally got the account closed, they withdrew money from my account later.. 4 deposits 350 + 350 + 350 + 330 nok... They kept saying we cant find the deposits and so on, even tho i sent them the pdf about the payments from the bank. suddenly 1 of the deposits showed up, the 330 nok deposit. they said sorry for the delay..

but still refusing to refund the 3 other deposits i made.


Dont know the username and also it was not possible to upload more files, i hope that if you can take this case that i can upload more files.


-Mads J.

Edited by a Casino Guru admin
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14 hours ago

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14 hours ago

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

  • How many of your deposits were not credited to your casino account before you decided to close it?
  • What reason did you provide to the casino when requesting the account closure?
  • Do you know whether all of your deposits were eventually credited to your account after it had already been closed?
  • Would it be possible to reopen your account and use the deposits that were credited later?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika


hallo4545 has 6d 9h 31m 34s to reply

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