BigBoost Casino - Player’s deposits have not been credited.

Hi, tried to make a few deposits to bigboost before it worked.. lost the money and tried to close account, but they stalled asking for id and such. when i finally got the account closed, they withdrew money from my account later.. 4 deposits 350 + 350 + 350 + 330 nok... They kept saying we cant find the deposits and so on, even tho i sent them the pdf about the payments from the bank. suddenly 1 of the deposits showed up, the 330 nok deposit. they said sorry for the delay..

but still refusing to refund the 3 other deposits i made.

Dont know the username and also it was not possible to upload more files, i hope that if you can take this case that i can upload more files.

-Mads J.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• How many of your deposits were not credited to your casino account before you decided to close it?
• What reason did you provide to the casino when requesting the account closure?
• Do you know whether all of your deposits were eventually credited to your account after it had already been closed?
• Would it be possible to reopen your account and use the deposits that were credited later?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

How many of your deposits were not credited to your casino account before you decided to close it?

3 Deposits.

What reason did you provide to the casino when requesting the account closure?

To much playing/gambling

Do you know whether all of your deposits were eventually credited to your account after it had already been closed?

no, just the 1 deposit had been credited. 1/4 deposits.

Would it be possible to reopen your account and use the deposits that were credited later?

They reopen the account so i could withdraw 330 nok, the one deposit that was credited.

without playing privileges.

Have you tried contacting your payment provider to check if the deposits successfully reached the recipient's account?

Also, could you please forward me the following documents?

• deposit receipts
• communication with your payment provider
• communication with the casino customer support regarding the lost deposits
• bank statement starting from the date you made the transactions that have not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear hallo4545,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru