BigBoost Casino - Player’s deposits have not been credited.

Hi, tried to make a few deposits to bigboost before it worked.. lost the money and tried to close account, but they stalled asking for id and such. when i finally got the account closed, they withdrew money from my account later.. 4 deposits 350 + 350 + 350 + 330 nok... They kept saying we cant find the deposits and so on, even tho i sent them the pdf about the payments from the bank. suddenly 1 of the deposits showed up, the 330 nok deposit. they said sorry for the delay..

but still refusing to refund the 3 other deposits i made.

Dont know the username and also it was not possible to upload more files, i hope that if you can take this case that i can upload more files.

-Mads J.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• How many of your deposits were not credited to your casino account before you decided to close it?
• What reason did you provide to the casino when requesting the account closure?
• Do you know whether all of your deposits were eventually credited to your account after it had already been closed?
• Would it be possible to reopen your account and use the deposits that were credited later?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika