BigBoost Casino - Player’s account has been closed after withdrawal issues.

I win big and after order a withdrawall on 800 000 nok which been canceled and turn back at my balance I contact with support and they said I have limit of withdrawall 100k 24 hour which been not written anywhere under every method its limit 4 million nok.At this moment I been after many looses and I decide to withdraw all amount via Payoro ( every withdraw been deducted from 4 k to 5 k i dont recieve 100k as they say they not took any fees) I also continue play and won a way bigger than this everything been a dream time but shortly turn to nightmare on the moment I step into game named Wild Swarm 2 I won also but later game which offer special feature turn into zombie Mode eat all my sources and also withdrawalls later I set even more to open that bonus .I been cheated any streamers players never experienced so low RTP as me I play on stake from 100 to 1000 I cannot open special feature which works as progressive jackpot.I been cheated on that game but also I want to put a claim how they treat me as a VIP I get 10 % cashback I dont know why but when I win big and withdraw and as they mention I been on wining position they added manually 46 000 nok.When I loose mostly everything they srruggle to give 2 400 which been with 20 % cashback.Cashback should been added automatically in my account they add it manually and sometimes I needed to contact to recieve it.Very important thing its I missing over 76 000 but I agree on 22 000 give back from missing amount from every 100 k i ordered money been added to balance via manager. Games sometimes looks like managed by somebody I been kicked out , lagging missing graphic or totally block and need to logg inn again what didnt happen when I play and win previously.The most important is that I put all money in Wild Swarm 2 I collected over 50 or 60 bees and I still wanted to comeback and play with believing that the money comeback to me today after arguing with them they decide to close my account with active special bonus which maybe can paid out max win.I request a full chargeback of 550 000 or fair calculated amount of money I spent to get it because game dont cover with rules as RTP( they write 94 % on game provider website is 96 %) and dont inform right how that special feature works and how its minimum or maximum number of feature collected to open that 10 spins special feature casino can use it to flush player and clear balance as my example always they answer with copy paste RNG random win Generator which is lie.

Dear Mariottii,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced with the casino, and I appreciate the time you’ve taken to describe the various issues.

To better understand your situation and assist you effectively, I have a few questions:

• You mentioned multiple issues in your complaint. Could you please clarify which issue you would like to proceed with first?
• When your account was closed, what was your active balance (excluding the bonus amount)?
• Could you provide a timeline of the events, especially regarding withdrawals, losses, and any significant gameplay events (such as playing "Wild Swarm 2")?

If possible, please forward any relevant communication with the casino, including emails, chat transcripts, or screenshots, to [email protected]. This documentation will help us evaluate the situation comprehensively.

Your cooperation is crucial for us to proceed with the case and work towards resolving these issues.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I would like to proceed chargeback of all money that I put to unlock a special feature in game total calculation of used bet inside Wild Swarm 2 and why they close my account with special feature active?

My account was closed 17.01.2025

Account is closed so I cannot check concretly dates but from 15-20.12.2024 to 3.01.2025 i put inside the gane over 500 000 in bets from 100 to 1000 to unlock special 10 spins feature and after collecting over 50 to 70 bees i still cannot reach that feature.Bonus is still able to unlock even I didnt play that game.So it looks like progressive jackpot to me.

Dear Mariottii,

Thank you for your response and for clarifying the main issue you’d like to proceed with. I understand your frustration regarding the special feature in Wild Swarm 2.

To assess whether a refund has a legitimate basis, could you please clarify:

• The exact amount you are requesting as a refund—do you have an estimate of the total sum used specifically to unlock the special feature?
• Any supporting evidence that could help establish this claim, such as gameplay history, transaction records, or communication with the casino regarding this feature?

Having clear documentation and details will allow us to evaluate the case properly and determine how best to proceed. Please forward any relevant screenshots or emails to [email protected].

Looking forward to your reply.

I request 550 000 or fair calculation from casino side im unable to check it by myself i send to you all documents today they response to me .

Hi Mariottii,

Thank you for your response and for providing the documents. I appreciate the effort you’ve taken to explain your situation in detail.

I will review the casino’s response carefully, but before proceeding further, I’d like to clarify a few points to fully understand your case:

• Casino’s Explanation: Did they provide any specific reason for closing your account while the special feature was still active?
• Game Mechanics: Did the casino confirm how the special feature in Wild Swarm 2 is supposed to work? Did they explain why it didn’t trigger despite your wagers?
• Also, just to clarify, if I understand correctly, the casino has refused so far to provide you with a full game history that could help with verifying the bets placed to unlock the special feature?

While I understand how frustrating this must be, I want to be upfront with you—casinos typically do not issue refunds for lost bets unless there is a technical issue or clear violation of their terms. If the game functions as described in the rules, it might be difficult to argue for compensation. However, I will assess the documents and the casino’s response to see if there’s a valid case for a refund.

If you have any additional information or responses from the casino, please forward them to [email protected]. The more details we have, the better we can evaluate the situation.

Thank you in advance for your reply and cooperation.

Ive been very mad about all situation I tell them that I loose money and my financial status. Is on 0 Also I expected a cashback they explained that Im on winning position and refuse to give me cashback its also very specific how they add it( they say its system but they added 3 or 4 times manually I also send email when I didnt recieved after they add it) in moment when I try to make everything to unlock that feature they decide to close my account propably from gambling reason but its not disturbing them when I have several withdrawalls on my bank account and been on total winning position.

Casino send me a 40 mb of weird constructed pdf with over 2000 pages on pdf and rar. Files which dont even expose game which I curently played I ask them about screenshots from my account because from my account I seen already logo of game in every bet i placed.On files that they send as I showed you they say its somwhere on page 1820 or other I just ask them about compleet history just from that game not all files or history.Once again they dont answer.

All what they response about that game function its just RNG or RTP which is just explanation I think its about Goodwill of key account Manager I notice that when I cannot win previously he add 5 k extra bonus and I open that feature right after he add it on bet 500 but before this one I have active now.Its looked very strange and suspicious for me.I also contacted with game provider they said a customer support should contact with them they regułę that contact I can send a email from Wild Swarm 2 provider.

Also as I said previously in the moment I needed money to unlock that feature they want me to proof missing parts of deposits in total its been 62 k i been without money so after multiple request they offered me 22 k i agreed but with pain I know i made mistake should come here to made a claim against them.

Withdrawall show 100 k i recieved multiple time less that it should be but its not information about fee from provider ofcourse if you can I request also about that money 40 000 of missing withdrawalls.

Dear Mariusz,

Thank you for your patience as we continue reviewing your case.

To properly assess your claim, I kindly ask you to request the full and detailed game history from BigBoost Casino, specifically focusing on your gameplay in Wild Swarm 2. Since they have already sent you a PDF with over 2000 pages, please forward that document to me at [email protected] so we can review its contents.

Hi ive sendt list of transaction that they send to me.I would like to ask you also about help to recieve missing parts of every withdrawall I made on website and in the moment of compleet withdraw every time 100 k i recieve money in Euro with deducted amount of 5 or 4 thousand less than should be.I calculated that in total its missing 62 000 send to Manager but in bad moment they offered me 22 000 without any possibility to recieve all missing pieces i agree because I try to win in Wild Swarm 2 in that moment and my balance been very low when they acting like that I want to use right to complaint and recieve missing parts of withdrawalls i can provide all transaction list and bank statements with reciever note from bank.My bank deducted just 100 nok for every transaction.

Hi Mariusz,

Thank you for providing the details regarding your withdrawals and missing amounts.

After carefully reviewing your case, I would like to clarify a few key points:

• Since you previously accepted the casino’s offer of €22,000, we are unable to renegotiate the missing amounts. Once a settlement is agreed upon and accepted, it is considered final.
• After reviewing the game history, we did not find any signs of unfairness or suspicious activity. The results appear to be generated correctly according to standard gaming practices.

I strongly advise against continuing to play a game that you believe is unfair, especially just to prove a point. This can lead to further losses and weaken your position when filing a complaint. Please avoid this approach in the future.

If you still disagree with my assessment and resolution, I recommend reaching out directly to the game provider or the casino’s support team for further clarification.

I’m sorry that I cannot assist you further in this matter. If there is any other issue I can help with, please let me know.

How about blocking possibility to continue playing at the game? which can finally open special feature ? I complaint about refund money that I already use into this game to open special feature I request one more time to chargeback all money that I played for open special feature.Money should be turn back as a unfair treatment from casino side i get many issues as missing graphics unstopable kick me out during the game why ? In my opinion to dont let me win back money on special feature 10 spins.Money should be calculated and sended back to me why ? Because of blocking possibility to open special feature I banned from there thats why I requested if game is unfair or casino ask every person and check a 5.5 rate which is below average.I also have mixed feelings with this documents In my opinion they are unclear and dosent show up reality as a game i played history from account its been clear very Quick i cannot check last month operations when Ive been able to check it thats why I want to recieve screenshots which show up a game logo placed on every bet I made .Document dosent showed up also deposits and real balance that I played

Please understand that every information about game should be preciselly written down below how much is maximum bees to open that feature and minimum number of bees otherwise will be situation like now that people will be complaint about fairness and casino will setup that game how they want it.That game is pure scam and should be removed from every casino over 50 bee collected please watch other players as Bandit he need 17 bees and he struggle to open it but not like me every single bee need to come after pushing button with bet under as 100,200,500,1000 try to imagine my level of activity and stress during that game I invest everything what potentially i have now they cut me off from even possibility to open that feature I want chargeback concretly from that game even if they sugest reopening i literally dont trust themand and dont want to have nothing about with that casino.They should remove me from site because I recieve every week info about VIP bonuses that I dont want to have.

Hi Mariusz,

Thank you for your detailed response. I understand how frustrating this situation must be, especially when you feel that the game’s fairness is questionable.

However, I must reiterate our stance on this matter:

• Once a settlement is accepted, as in your case with the €22,000 offer, it is considered final, and we cannot renegotiate or request a refund of lost funds.
• The game history provided does not indicate any signs of unfairness or technical issues that would justify a refund. Unfortunately, without clear evidence of wrongdoing, it is nearly impossible to challenge the outcome of the games retroactively.

I strongly advise against continuing to play a game when you believe it is unfair. Doing so not only increases potential losses but also makes it extremely difficult to argue for reimbursement after the fact.

While I understand your concerns about the game's mechanics and your experience with the casino, at this point, there is no solid ground for us to continue pursuing this complaint. Therefore, I will close the complaint on our end.

That said, if you come across any new, concrete evidence that supports your claims—such as clear proof of game manipulation or technical faults—please do not hesitate to reach out to us again. We are here to support you, but we must base our actions on verifiable facts and fairness principles.

Thank you for your understanding, and I wish you all the best moving forward.

Kind regards,

Petronela

Casino.Guru