Betzito casino - Player’s withdrawal has been delayed.

I submitted an ETH withdrawal of 150€ on January 9th, 2026 (Transaction ID: 100710). It has now been over 2 months and my withdrawal has never been processed. KYC verification was completed successfully. The casino operates under the suspicious domain vipbtzito3.com and communicates via support@customercarebtzito.com — neither of which appear to be official domains. Every time I contact support via live chat, I only receive generic copy-paste responses. No specific date or explanation is ever provided. I strongly believe this casino is intentionally withholding player funds. I am requesting immediate processing of my 150€ ETH withdrawal.

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Dear LesBriacins,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please let me know which verification documents you have already submitted and when?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

• no first Time deposit and ask cashout
• when i ask cashout they ask selfie and documentation identification i send
• i take 0 bonus

Thank you for your reply and for providing the previous details, LesBriacins.

• Which payment method did you choose to withdraw your winnings? Was it the same one you used for the deposit?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account?
• Did you encounter any specific errors or issues during the withdrawal process?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

I deposit in litecoins no litecoins cashout available i cashout in bitecoin other cryptocurrencies

currznr status still pending

no email or answer to email to this casino after this only the confirmation email ask of cashout

Dear LesBriacins

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra