Betzito casino - Player’s withdrawal has been delayed.

I submitted an ETH withdrawal of 150€ on January 9th, 2026 (Transaction ID: 100710). It has now been over 2 months and my withdrawal has never been processed. KYC verification was completed successfully. The casino operates under the suspicious domain vipbtzito3.com and communicates via support@customercarebtzito.com — neither of which appear to be official domains. Every time I contact support via live chat, I only receive generic copy-paste responses. No specific date or explanation is ever provided. I strongly believe this casino is intentionally withholding player funds. I am requesting immediate processing of my 150€ ETH withdrawal.

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Dear LesBriacins,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please let me know which verification documents you have already submitted and when?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

• no first Time deposit and ask cashout
• when i ask cashout they ask selfie and documentation identification i send
• i take 0 bonus

Thank you for your reply and for providing the previous details, LesBriacins.

• Which payment method did you choose to withdraw your winnings? Was it the same one you used for the deposit?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account?
• Did you encounter any specific errors or issues during the withdrawal process?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

I deposit in litecoins no litecoins cashout available i cashout in bitecoin other cryptocurrencies

currznr status still pending

no email or answer to email to this casino after this only the confirmation email ask of cashout

Dear LesBriacins

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear LesBriacins,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Betzito casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Jana