Betway Casino ZA - Player faces delayed funds from Betway voucher.

I purchased this betway voucher on the 1 voucher app but it never reflected in my betway account...so I contacted the 1 voucher customer service and they explained that the funds are now in betways side then I tried multiple times to get ahold of the betway customer service but it's not getting back to me about the funds

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila