The player from Germany activated a €54 deposit bonus at Betwarts and completed the wagering requirements, resulting in a balance of €1,339.35. However, the balance was automatically reduced to €162 due to a payout limit not clearly stated in the bonus terms or general conditions. The player requests a review of the case and support in resolving the matter.
Betwarts Casino - Player's winnings have been confiscated.
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6d 23h 3m 54s
Betwarts Casino
Safety Index 6.6 Fresh casinoCase summary
Discussion
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16 hours ago
Translation
Hello CasinoGuru team,
At Betwarts ( https://betwarts1.com ) I activated a €54 deposit bonus on May 16, 2026, and subsequently fulfilled all wagering requirements. After completing the requirements, my account balance was €1,339.35.
Immediately after the last qualifying game, my balance was automatically reduced to just €162. When I inquired via live chat, the provider simply informed me that the "maximum payout amount is 300% of the bonus amount".
Despite repeated requests, I was unable to obtain a specific bonus rule or clause that clearly stipulates such a limitation. The bonus terms and conditions linked at the time of the promotion also contained no such restriction. The link at that time only referred to the general terms and conditions, in which I likewise could not find a clear provision on this matter.
In my view, all conditions and restrictions that apply to players must be clearly and transparently published in the general terms and conditions or the respective bonus conditions.
I documented the entire live chat via screenshot and also secured evidence that such a limitation was not explicitly stated in the terms and conditions in effect at the time.
Therefore, I request that my case be reviewed and that support be provided in clarifying the matter with the provider.
Thank you in advance.
Honk555
Automatic translation:
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55 minutes ago
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55 minutes ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:
- Could you please send me a link or a screenshot of the bonus you activated and played with?
- Could you please advise how did you find out about the promotion? Have you received it as an email offer?
- Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Attila
