HomeComplaintsBetti Casino - The player's unable to receive his cashback.

Betti Casino - The player's unable to receive his cashback.

Closed
Our verdict

Player stopped responding

Amount: €100

Betti Casino
Safety Index 6.2 Below average

Case summary

The player's unable to receive his cashback for unknown reason. The complaint was closed as the player stopped responding.

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3 years ago
deTranslationgb

I've been fighting to get my cashback since Thursday.

Automatic translation:
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3 years ago

Dear Elino4ka81,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Betti Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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3 years ago
deTranslationgb

Yes, since Thursday I've been writing to them about my cashback, what I have. Wrote it to myself because it cost me 2,200 euros, and I didn't get any points either.

Automatic translation:
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3 years ago

Dear Elino4ka81,

Can you please specify the cash back bonus? Do you have any link for it? Can you clarify how much did you deposit and spent/lost and during what period is the cash back supposed to be paid?

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3 years ago

Dear Elino4ka81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 years ago

The complaint will be now closed for the above mentioned reason.

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