Betti Casino - Player is dissatisfied with the overall experience.

Betti does not comply with any UK legislation.

No responsible gaming reminders.

Allow withdrawal cancellations

purposely delay any withdrawals for this reason

Do not allow withdrawals to a card

Allow you to buy features in breach of UK regulations

Card payments made to casino payee name shows as different personal names each time

Dear Button31,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience, however, you must understand that you decided to play in a casino licensed by Curacao, therefore you cannot expect the same treatment as in casinos licensed by UKGC.

I can only recommend you do better research next time and play only in casinos licensed by the UKGC to get the best (and expected) experience.

Please let me know if there is anything else I could help you with, otherwise, I will be forced to close your complaint.

Thank you in advance for your reply and understanding.

Best regards,

Kristina

2 withdrawels still pending

account fully verified

stated 24 hours, then 48 now cannot give timesscales

also noticed card transactions are to random people in Nigeria and random companies

Thank you for your reply, Button31.  Could you please clarify when exactly you requested these withdrawals? Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus?

Dear Button31,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.