Betstarexchange Casino - Player's deposit not reflected in casino account.

I have deposited 1200 on 26th July 2023, amount got debited from my account and not added to gaming wallet, when i contacted the chat support they are asking me to wait from day one to till now. 15 days over and every day they are telling same reason

Dear Preetham2023,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

I have contacted the phonepe and they confirmed that amount already reached the beneficiary immediately after the transaction and asked me to contact the beneficiary. But casino is doing fraud here and telling me to wait for update which is telling from past 18 days

Thank you very much for your reply, Preetham2023. Could you please forward all the relevant communication between you and the payment provider to kristina.s@casino.guru? If there is any communication between you and the casino, please forward it as well. Alternatively, you can post it here. Thank you in advance.

Nearly one month over still casino is telling to wait

Please note that you have not yet provided confirmation from the payment provider regarding the successful transaction.

Dear Preetham2023,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.