Betstarexchange Casino - Player’s deposit has never been credited to his account.

I hv deposit amount of 5000 inr from 8 days they r not updating the amount to my wallet I hv shared the screen shot to customer service and watsapp service just they taking time not updating plz help me out it's very big amount to me thank u 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏

Dear printersjs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear printersjs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ok

Do I understand correctly that you are no longer interested in proceeding with this complaint?

Dear printersjs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.