Betstarexchange Casino - Player’s deposit has never been credited to his casino account.

I have made deposit and amount is successfully deducted from bank account but it is not added to gaming wallet. I contacted customer care chat support but they are telling to wait for 2 hours. Actually 10 hours over but also again telling to wait for 2 hours

Dear Nishchai,

Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.

Could you please advise if it was your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Its not my 1st deposit. And amount is successful..but betstar is not added to gaming wallet. Even customer care executive also telling lie in chat. Everytime i ask them they are telling wait for 2 hours. But 26 hours over now

I fully understand your frustration, Nishchai. As I mentioned earlier, if the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account, therefore, I will set the timer for additional 7 days and if there’s no development by Tuesday next week, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience.

Ok i will wait till 7 days

Hi Nishchai,

Have there been any developments since our last conversation?

Dear Nishchai,

Have you received your deposited funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.