Betsomnia Casino - Player's account has been closed.

My account was suddenly closed without any reason or notice. At the same time, withdrawals were frozen and I haven't been able to withdraw any funds. I believe this is an attempt to abscond with my money.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Was your account blocked after you submitted a withdrawal request?
• What types of games did you play to accumulate the winnings you were trying to withdraw?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika