Bets.io Casino - Player's winnings have been confiscated.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear fabiosmuller,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. According to the casino's rules:

SECOND DEPOSIT BONUS

4. Limitation of the maximum bet while wagering is 2 USDT • 0.001 ETH • 0.00003 BTC • 0.02 SOL • 1.30 XRP • 0.03 LTC • 20 DOGE • 2 USDC • 6.5 TRX • 6.5 ADA • 0.00285 BNB • 0.0038 BCH • 2 ЕUR • 2 USD • 2 GBP • 3.0 AUD • 3.0 NZD • 3.0 CAD • 2 CHF • 25 NOK • 350 JPY • 45 ZAR • 200 INR • 15 BRL • 130 PHP • 45 MXN • 75 TRY, including bets doubling after a game round has been completed and bonus rounds purchased within the game.

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history in a format where bet amounts can be reviewed (Excel, .csv). My email address is tomas@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Tomas