Bets.io Casino - Player’s account is blocked and payouts are delayed.

They delayed paying me out the first amount as they said I could only withdraw $1500 per day, I got the first and the second they have gone mia and have blocked me from the website I only have one account and have said that they sent the funds to Mifinity and they ah emt received them either

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Hello,

Thank you for submitting your complaint. I'm sorry to hear about the difficulties you're experiencing.

• Could you please clarify the amount and date of your second withdrawal?
• Have you contacted MiFinity directly to confirm that the funds were not received? If so, could you please provide their response?
• Additionally, did the casino explain why your account was blocked, and have you received any confirmation that the second withdrawal was successfully processed?

Thank you in advance for your cooperation.

Best regards,

Attila

It was $14,000 that they basically delayed I now have $5000 there only letting me take out five $1500 a time and they’re taking over 12 hours to process it when they said that they have 12 hours to complete but they’ve taken well over they taking 24 and 36 hours and they’ve given no reason behind it. They just keep rejecting or just delay.

Dear Nicb,

We would like to clarify that your account has not been blocked or restricted. Your withdrawals are being processed in the order they are received, and the processing time depends on the withdrawal queue.

As stated in our Terms & Conditions, the applicable withdrawal limit is 1,000 USDT or its equivalent per transaction/day,USDT 2,500 per week and USDT 10,000 per month in accordance with our withdrawal policy. Therefore, withdrawals are processed within the established limits.

We understand your concerns regarding the processing time. However, the fact that withdrawals are processed in stages and may require additional time does not mean that your account has been blocked or that your funds are being withheld. We remain committed to processing your eligible withdrawals in accordance with our Terms & Conditions.

Best regards,

Bets.io Casino

They unblocked me and after 36 hours the second payment was made. I submitted the third and Mifinity is the only selection I can make exactly on 12 hours they rejected it and stated I. Pressed jeton which I clearly didn’t as Mifinity is pre saved and they actually changed it to that. They have stated multiple time about the flash withdrawals most of the time within 2 hours but have to have it completed in 12 yet with me it’s been, 24 hours for the 1st, 36 for the 2nd and 16 for the 3rd I now have the 4th one in $1500 like the others and I have a balance of $1500 remaining. Today they stated the time frame now is 12 hours up to 5 days, but I have had multiple conversations including with the manager apparently who have stated they have 12 hours to complete and I’m pretty sure I have that as a screenshot too

Dear Customer,

We would like to clarify that your account has never been closed by the casino.

Furthermore, according to our records, all your available funds have been successfully withdrawn. As there are no outstanding funds remaining to be paid out, we consider the financial aspect of this complaint resolved.

Thank you for your cooperation.

Kind regards,

Bets.io casino

They have now been withdrawn yes, but making players deposit so they can withdraw their winning and also changing their method selected for withdrawal to delay the payout and then reject and still lie and say that didn’t Happen is wrong. As I had stated I have the evidence that shows me selecting Mifinity yet somehow it magically changed too jeton. You state that you payout how we deposited so if you can’t payout via applepay, or payID the option of bitcoin should be available to us as it states in your own terms and conditions !

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Nicb,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila