The player from Illinois faced issues with his casino account being disabled after purchasing sweepstake coins and spins, and he could not verify his number. He was unsure of the reason for the account's status and was not receiving adequate responses from customer support. We asked him for details about his balance, login message, KYC status, and payment method, but he did not reply. Due to his lack of response, we were unable to investigate further and the complaint was closed for the moment.
Bets.io Casino - Player's account has been disabled.
Closed
Our verdict
Player stopped responding
Amount: ??
Bets.io Casino
Safety Index 3.2 Very lowCase summary
Discussion
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3 weeks ago
I paid for some sweepstake coins an spins then it wouldn't let me verify my number then it all the sudden it logged me out an disabled my account no clue why an they're not responding greatly
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What was the real-money balance in your account at the time the casino disabled it?
- What message or notification do you see when you try to log into your account? If possible, please send me a screenshot of it.
- Have you completed the full KYC verification, or have you at least submitted any identity documents to the casino for verification?
- Which payment method did you use to deposit funds into this casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 weeks ago
Dear JaySmiles,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
