Bets.io Casino - Player's account has been disabled.

I paid for some sweepstake coins an spins then it wouldn't let me verify my number then it all the sudden it logged me out an disabled my account no clue why an they're not responding greatly

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What was the real-money balance in your account at the time the casino disabled it?
• What message or notification do you see when you try to log into your account? If possible, please send me a screenshot of it.
• Have you completed the full KYC verification, or have you at least submitted any identity documents to the casino for verification?
• Which payment method did you use to deposit funds into this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika