Bets.io Casino - Player claims that payment has been delayed.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Holeefuk,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla

We’ve reopened this complaint at the request of Holeefuk. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Thank you yes this was a delayed withdrawal to a scam rogue website

Thank you. Bets.io needs to be labeled as scammers and the truth come out so people stop playing there

Dear Holeefuk,

Thank you for your message.

Before we proceed further, I would like to kindly ask whether you wish to continue with this complaint.

If you would like us to proceed, please confirm and provide any additional relevant information or evidence regarding your case.

Otherwise, if I do not receive your confirmation within the given timeframe, I will proceed with closing the complaint.

Thank you for your cooperation.

Karla

Please continue. This site is a scam and people need to be warned I have shown you all evidence of chats

they stole my deposit and made me do ridiculous KYC stuff which I complied with. After I jumped through their hoops they knew there was no other reason to not pay me so they just closed the account and seized the money.

no where in their TCs does it say they can steal. I didn’t even do anything! Askgamblers also rates them highly and allows people to post fake 10/10 reviews

please see a snippet of their ridiculous KYC demands- all of which I complied with.

Dear Holeefuk,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver,Hadi, (hadi.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Holeefuk,

It’s a pleasure to e-meet you. My name is Hadi, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Bets.io Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Bets.io Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Hadi

Just for clarification there was a delay followed by a closure

Dear Holeefuk,

Thank you for the clarification. I have noted that this case involves not only a delayed withdrawal but also the subsequent closure of your account and the seizure of your funds. We will take this into account as we proceed with the investigation.

Best regards,

Hadi

Hadí,

they wrote me an email saying they were gonna steal the money so good luck. It’s also filled with lies. This is a rogue operation.

Dear Holeefuk,

Could you please forward that email to hadi.a@casino.guru? If the casino has put in writing that they intend to keep your funds, that would be important evidence for us to review.

Sent

Dear Holeefuk,

Thank you for forwarding the email. We have reviewed it and sent a reply to your inbox with a few questions. Please check and respond at your earliest convenience.

We are still waiting for Bets.io to respond in this thread and will follow up accordingly.

Responded

I would like to confirm that I have received your email with the attached file. For the time being, we will wait for the casino's response.

It’s more than likely they will not cooperate or attempt to make this right. So what would be the next step? Do you put out a public warning?

Dear Holeefuk,

If the casino fails to respond or refuses to cooperate, the complaint will be closed as unresolved. That classification is public and directly impacts their Safety Index on Casino Guru, which affects how we rate and present the casino to other players. It's not a guarantee of payment, but it carries real weight in terms of their reputation on the platform.

In the meantime, we're still within the response window, so let's see what the casino says before drawing conclusions.

Best regards,

Hadi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They are not going to respond, this is a scam website. Please see what happened on their trust pilot and I would urge you to immediately update your review https://www.trustpilot.com/review/bets.io

Hadí,

they won’t respond and they are bad actors. They keep telling everyone "they’ll investigate " to maintain an appearance of fairness. But that’s a tactic to save face.

Can you please publicly warn people about bets.io?

Dear Holeefuk,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

In the meantime, I recommend contacting the Anjouan Offshore Finance Authority (AOFA) also known as Anjouan Gaming by submitting a complaint through the license badge displayed in the footer of the casino’s website. Regulators often have additional tools and authority to assist players in such situations.

For guidance on how to effectively submit your complaint to the regulator, you can find helpful information in this article.

If you need any assistance with the submission process or receive a response from the regulator, please don’t hesitate to email me at hadi.a@casino.guru.

I’m truly sorry that I couldn’t provide a more favorable resolution this time.

best regards,

Hadi