The player from Czech Republic has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.
Bets.io Casino - Player claims that payment has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 2h 24m 40s
Bets.io Casino
Safety Index:LowCase summary
Discussion
Public
Public
1 week ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Holeefuk,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Karla
Public
Public
3 days ago
We’ve reopened this complaint at the request of Holeefuk. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
