Betrophy Casino - Player's withdrawal is delayed.

Have waited 19 days for my withdrawal request. Nothing happens. Sent several e-mail to their support without any respond. Chat agents just say i shouldnt worry, they will handle it as soon as possible!

Dear Pebblan1978,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betrophy Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Pebblan1978,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.