Betrix Casino - Player’s winnings have been confiscated.

Hello, they took $133 from me. I met the wagering requirements of 300 times. I made the withdrawal of $133 and they set terms and conditions. They took $107 from me. They scammed me and YMW left me with the same deposit I made of $25. They stole the $107 from me. I want my $25 back through Jeton Wallet. They are a fraud.

Hello, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Betrix Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Could you please provide the casino support's stated reason for the confiscation of your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

It wasn't my first withdrawal and my account is verified. I want my $25 returned to me through Jetonbank. Thank you.

They told me that I did not meet the requirements. Another thing I don't remember: I deposited 25 dollars and they gave me 25, a total of 50 dollars. I had to meet the requirements 50 times, 6,300 times, and I did and I won 133 dollars, of which they stole 107 dollars. Due to the terms and conditions, they are a fraud.

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear wilfredoanazco1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru