Betovo Casino - Player's withdrawals are repeatedly cancelled.

I am writing to file a complaint regarding persistent withdrawal issues I have encountered with the online casino Betovo.

I initially received a sports bonus from Betovo, which I quickly completed the wagering requirements for. The funds were subsequently made available for withdrawal. However, since June 1st, multiple withdrawal attempts have been cancelled by Betovo without valid justification.

I made my deposit using a Revolut card, but Betovo refuses to process withdrawals back to Revolut. To accommodate their requirements, I created a MiFinity account and have successfully received two withdrawals through this method. Unfortunately, all subsequent withdrawal attempts have been cancelled with vague explanations — most often citing the need for further verification, despite the fact that my account has already been verified multiple times.

In addition, Betovo has repeatedly added new sports bonuses to my account without my consent, which automatically activates a new bonus and restricts withdrawals. They have also altered maximum withdrawal limits and changed withdrawal request dates in their system, seemingly to delay or prevent further withdrawals.

These practices appear deliberately obstructive, and I now kindly ask for your assistance in resolving this matter and retrieving my remaining funds from Betovo.

Thank you for your attention and support.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betovo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When was the last time you cashed out from the casino?
• When was the last time you were in contact with casino support, and what did you discuss?
• Do your winnings come from the sports bonus you redeemed before June 1st?
• Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Thanks for opening a case Tomas, much appreciated.

When was the last time you cashed out from the casino?

- Two withdrawals were processed on june 16th.

When was the last time you were in contact with casino support, and what did you discuss?

- On june 25th. I asked why withdrawals weren't processed and they replied by cancelling them once again and requesting verification with full body pictures with ID. This was sent and approved. Note that account was already verified and they had previously processed two withdrawals.

Do your winnings come from the sports bonus you redeemed before June 1st?

- That is correct. Bonus terms are completed and no issues about that. There are currently no active bonuses.

Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I want to extend my sincere thanks for your support in resolving my withdrawal issue with Betovo. I'm pleased to inform you that the full amount has now been received.

Your assistance made a real difference, and I truly appreciate the time and effort you put into helping me. Thank you again for standing up for players and for the professional way you handled my case.

Best regards,

Kjetil

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Apekatt,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas