Betovo Casino - Player's withdrawal requests are delayed.

Withdrawals are constantly being rejected, and documents are allegedly not accepted. I've been waiting for my money for three months and keep getting the same standard responses.

Dear Sh121212,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to assist you better, could you please provide some additional details regarding your situation? Here are a few questions that may help clarify the issue:

• Which documents did you send to the casino for verification, and what feedback did you receive regarding those documents? Have all your documents been rejected?
• Have you received any specific reasons for your withdrawal rejection?
• What types of games did you play?
• Did you accumulate your winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear Sh121212,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru

We’ve reopened this complaint at the request of Sh121212. We would like to allow this case one more chance to be resolved and help both parties involved reach a satisfactory conclusion.

Dear Sh121212,

Could you please respond to the questions I gave you after your complaint was originally published, so that we can continue with the investigation?

• Which documents did you send to the casino for verification, and what feedback did you receive regarding those documents? Have all your documents been rejected?
• Have you received any specific reasons for your withdrawal rejection?
• What types of games did you play?
• Did you accumulate your winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sh121212,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika