Betovo Casino - Player's withdrawal is delayed due to verification issues.

The casino verification team are not accepting my bank statements which are 100 percent from my bank. I've tried numerous times. They are telling me every time its wrong. I have been into my bank. I have contacted my brother who is a solicitor. Its ridiculous at this stage. The don't want to pay out in my opinion

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time you submitted any personal documents to the casino for verification?
• Has the casino explained why the bank statements you have provided so far were not accepted for verification?
• Have you provided bank statements covering the period requested by the casino, usually the last three months?
• Do the bank statements you provided show the deposits you made to this casino?
• When was the last time you deposited funds into your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika