The player from Spain was frustrated with his inability to withdraw money from Betovo due to ongoing account verification delays. He had submitted numerous documents and images but had not received confirmation, which led him to lose all his funds. The Complaints Team extended the response time but ultimately had to reject the complaint due to the player's lack of response to inquiries, which prevented further investigation.
Betovo Casino - Player’s withdrawal is delayed due to verification issues.
Closed
Our verdict
Player stopped responding
Amount: €2,000
Betovo Casino
Safety Index:HighCase summary
Discussion
Public
Public
9 months ago
Translation
My problem is that I'm fed up with sending documents and images to the Betovo betting house so they can verify my account and I can withdraw the money. Because they don't verify my account, I've played everything I had. I sent them tons of images before losing everything, and nothing. I've also contacted them many times... I don't know if this is reason to file a complaint.
Thank you.
Automatic translation:
Public
Public
9 months ago
Dear rickysamaniego,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you lost your winning before you passed the verification?
If that is the case, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt, but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.
Please let me know if there is anything else I can help you with, otherwise, I will be forced to close the complaint.
Thank you very much in advance for your reply.
Best regards,
Kristina
