The player from Germany is experiencing difficulties withdrawing €1300 from Betovo, despite being verified and providing new proof of deposit. He has previously filed a complaint regarding the same platform and is seeking assistance once again to resolve the issue.
Betovo Casino - Player's withdrawal is delayed.
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Current status
Waiting for Casino Guru to reply
6d 9h 43m 0s
Betovo Casino
Safety Index 8.2 HighCase summary
Discussion
Public
Public
4 days ago
Translation
I've already filed a complaint here about the same platform, and I'm having the same problem again. Betovo won't pay out my money even though I'm still verified from back then and have already uploaded new proof of deposit to their site. First, I redacted some information, and then, after they asked me to, I uploaded it unredacted, so everything was visible on the bank statement. I currently have €1300 in my Betovo account (NOT a bonus) that I can't withdraw. Since I finally had success with this last time, I'm asking for your help again. I've attached everything I think is necessary. Thanks in advance for your help! I already said back then that this was the last time I'd use Betovo, and I really mean it once this case is resolved.
Automatic translation:
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14 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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14 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you received any response from the casino regarding the unedited bank statement that you sent after your previous statement was rejected?
- What types of games did you play to accumulate the winnings you've been trying to withdraw?
- Has the casino requested any additional documents from you in the meantime?
- When was the last time the casino communicated with you regarding the additional verification requests or the delay in processing your payment?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
