Betovo Casino - Player's withdrawal has been delayed.

Hallo Zusammen. Ich habe 600 € gewonnen. Auszahlung per Banküberweisung. Auszahlung wurde sogar abgeschlossen am 20.08 und das Geld kommt einfach nicht an. Jeden Tag schreibe ich dem Support und keiner löst das Problem oder hilft. Ich bin es wirklich leid. Ich zahle ja auch direkt. Ich habe auch schon Kontoauszüge hochgeladen, dass das Geld nicht da ist.

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Dear OlliH,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you used this payment method successfully in the past when withdrawing winnings from this or other online casinos?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino when you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas