Betovo Casino - Player believes that their withdrawal has been delayed.

Hello, greetings, my complaint is because they have taken a long time with my withdrawal of my Betovo winnings, a problem with everything, even with the verification, now with the withdrawal, for being a large casino, they are a disaster for verification and now with the withdrawal, I had to send a screenshot so they can verify the Skrill account, it says 72 hours for the withdrawal, it takes 9 days, I never thought that even a first-class casino would do this to the players, a disaster, they pay

Dear wilfredoanazco1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello, thank you for your kind reply. But to be a first-class Betovo casino, it has to be consistent. If they say 72 hours, your payment will be due. If so, there's a reason for their reputation. Thank you.

Hello, what's happening at Betovo? They still haven't paid me. They like to make fun of customers. They're a fiasco as a casino. How long are they going to take to pay me $33.33? What's more, it's in Chile.

Hello, now Betovo tells me that Skrill is not in Chile and that I should withdraw through Jeton Wallet. I went and it doesn't work because it is also not in Chile. I have been waiting a month for the withdrawal. Now they tell me to withdraw through a Mash bank account. They are scammers and thieves and you do nothing against these thieves. I am fed up with thieves not paying.

Dear wilfredoanazco1,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, nothing. They just told me to deposit through Jeton, that the account was verified and that Skrill is not in Chile. I have been depositing to Sportium for 5 years and they have paid me, so I will have to make a deposit through Jetonbank and deposit 10 dollars. They are such unfortunate cheaters. Only Skrill has the deposit I made. I am a VIP client.

They are scammers because I bought dollars on Skrill and received the same from any casino. They are liars and scammers.

Hello, now I made a deposit through Jetonbank to be able to withdraw and now they told me that I have to deposit through Mifinity and that application does not appear in Betovo deposits. Help from these scammers and thieves, will they help me or not?

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Thank you very much, wilfredoanazco1, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you wilfredoanazco1 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Betovo Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear wilfredoanazco1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Peter