Betory Casino - Player's winnings have been confiscated.

I’m filing this complaint about Betory Casino, which is operated by Nimbus Enterprises Limitada, registered in Costa Rica.

My account was suddenly restricted and my winnings of around $800 were confiscated without any valid or specific reason. I contacted Betory support several times, but they only replied with generic anti-fraud policy messages copied from their Terms and Conditions. They never provided any concrete information, such as which bets or transactions were in question or what exact rule I allegedly violated.

I have always played fairly and followed the casino’s rules. I have never used multiple accounts, exploited any bugs, or engaged in fraudulent behavior. The decision to take all my winnings without proof is unfair and completely non-transparent.

I’m asking CasinoGuru to review this case and help me obtain either a clear explanation supported by evidence or the return of my confiscated winnings. I can provide screenshots, transaction records, and all communication with Betory as evidence.

Thank you for your time and assistance.

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Dear Emeieks,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Hi, so I was only playing sports betting, I never did the KYC on the account and it was never requested. I didn't take the bonus and it was my first withdrawal on the site.

Another small error: the amount claimed is 0.008 Bitcoin, not 8 Bitcoin. This is a mistake in the wording of the document.

Also, yesterday I had access to my account, but today I no longer have any access at all. 

Dear Emeieks,

Thank you for the additional information and for your patience throughout the complaint process.

Please understand that if your account has been blocked and you only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards,

Katarina