The player from Poland faces ongoing issues with account verification after attempting a withdrawal in September 2025. Despite sending over 20 documents for verification, his account remains unverified, and he receives conflicting messages from the casino regarding his request. He seeks assistance in recovering his funds.
BetOnRed Casino - Player’s account withdrawal is delayed due to verification issues.
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Waiting for Casino Guru to reply
6d 8h 22m 45s
BetOnRed Casino
Safety Index 8.2 HighCase summary
Discussion
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5 days ago
Hello
Just a few months ago (September 2025) i tried to withdraw my money from the Casino. When I ordered my withdraw, I get the message from the Casino that my account must be verified before the payout ( I already made 2 successfull withdrawals before with the smaller amount ~800 PLN). And so began my long story with the verification of my casino account. I sent to the Casino over than 20 documents to verify my account (bank statements, salary confirmations, tax declaration, payments for performing social and civic duties etc.) but my account is still not verified. Sometimes I get the messages from the Casino, that they have forwarded my request to their relevant department for review, but there was no more answer from them. Sometimes I get the mesaages that my documents are rejected, or I am receiving messages without any response to the documents I sent, but the messages contains a request to send documents for account verification.
So, now I am therefore asking Casino Guru to help me recover my money back.
I hope you can help me somehow,.
Thank you in advance
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4 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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4 days ago
Dear ciprianook,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the lengthy verification process.
- Do you have access to your account?
- Could you please let me know which documents you have already provided and when exactly you sent the last one?
- Have you provided all the required documents as soon as possible and in the correct format?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue. Thank you in advance for your reply.
Best regards,
Jean
