BetOnRed Casino - Player's account has been closed and funds confiscated.

I am filing a complaint against BetOnRed Casino. My account was recently closed per an "administrative decision" without any prior notice or specific reason provided. Furthermore, the casino confiscated my funds, citing a general T&C clause that allows them to close accounts at their discretion.

I consider the confiscation of my funds without providing any proof of wrongdoing to be an unfair practice. I contacted their support requesting the exact evidence for the closure and the return of my balance, but I only received a generic template response refusing my request and stating that deposited amounts cannot be refunded.

I have not breached any terms that would justify the theft of my funds. I am asking for your assistance in recovering my money, as the casino refuses to cooperate, provide transparency, or direct me to an independent ADR service.

Thank you for your help.

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Dear AccountFromPL,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila