BetOnRed Casino - Player’s account has been closed.

I have 500 euros in, and all they keep doing is asking for documentation for verification. I've been sending documentation for almost two months. Now they've closed my account, just the day after I processed a BDMbet withdrawal after filing a complaint here. I think bdmbet and betonred are the same. I've been emailing bdmbet regarding this betonred case, as you can see in the attachments. The last thing they asked me for was a video from my Ledger with the transactions. After that, they asked me for receipts of my Ledger deposits again. The deposits are from other casinos, but they don't accept them. I don't know what to do anymore; I see that they're all excuses to avoid paying me.

Dear joseluisP,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to assist you effectively, could you please provide the following details:

• What specific documentation have you sent to the casino, and have they confirmed receipt of any of these documents?
• Have you received any explanation for the closure of your account?
• What was the reason given by the casino for not accepting the deposits from other casinos?
• Have you submitted a video with your wallet information as requested by the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

What specific documentation have you sent to the casino? Have they confirmed receipt of any of these documents?

I sent them a screenshot of my withdrawals from Legiano, but they didn't accept them. I asked Legiano to send me the withdrawals I made.

Have you received any explanation for the closure of your account? None; it was just one day after processing the bdmbet withdrawal.

What reason did the casino give for not accepting deposits from other casinos? None.

Have you submitted a video with your wallet information as requested by the casino? Please send a video of my ledger.

It seems they finally approved the documentation. On Saturday, I received an email stating that they were going to process the withdrawal, but I still haven't received anything after two days.

Has the casino specified if your entire real-money balance would be paid out to you?

Have you received any additional notifications regarding the payment that should be sent out to you soon?

Hi, friday they said that can not reopen my account, but ask for bitcoin addres to send me the money. I send and saturday they said that they will send me the money. I didnt receive nothing, and yesterday i send message. They seid that they are working but i dont understand the delay. I send u screenshot of last emails.

Five days later and nothing.

Yesterday I emailed them again asking for payment and received the same response again. I don't understand. They said everything was fine and they would pay me, and now I've been waiting a week. Can you help me? Thank you.

Thank you for keeping me updated. Please note that we usually recommend players wait up to 14 days for the payment to appear in their bank account. If you do not receive your refund by 21 June, please let me know, and we will investigate further.

Thank you for your patience and understanding.

But it's not a bank transfer, it's a Bitcoin transfer. Withdrawals are usually processed within a day, and now it's been almost 10 days.

I just received the money. Everything's fine in the end.

Dear joseluisP,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika Fritz

Casino.Guru