The player from Spain reported that BetonRed had blocked his account, claiming a breach of Terms and Conditions after he deposited 75 euros and earned 600 euros. His withdrawal had been under review for a week before the account was blocked. The Complaints Team gathered information but determined that they could not evaluate the situation adequately due to the issue being sports-betting related. Consequently, the complaint was closed.
BetOnRed Casino - Player’s account has been closed.
Closed
Our verdict
Other
Amount: €600
BetOnRed Casino
Safety Index:HighCase summary
Discussion
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7 months ago
Translation
A week ago, BetonRed blocked my account, saying I had breached the Terms and Conditions. All I had done was deposit 75 euros and earn 600 euros. When I tried to withdraw, it was under review for a week, and last Monday, they blocked my account.
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7 months ago
Dear polperezzf07,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetOnRed Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- Have you completed account verification recently or in the past?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino relevant to the case, informing you about the account closure or block? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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7 months ago
Translation
I was playing at the casino for about a week, my account was blocked on April 7th.
I think I did all the verification, because otherwise they wouldn't let you withdraw, and I started the withdrawal.
Sports betting.
Part of the balance was thanks to a bonus, which was unlocked.
The casino didn't inform me of anything, I tried to log in and it said the account was disabled.
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7 months ago
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I'm sending you the email with the emails they sent me after being behind on them for 2 weeks.
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7 months ago
Thanks for the provided information.
Please understand that if you have only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information, we are forced to reject this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.
