The player from Chile has been trying for months to permanently close his account or initiate self-exclusion measures but receives only repeated responses from support. He expresses concern over developing gambling-related problems and urgently seeks immediate action to restrict his access to the platform for his well-being.
Beton.win Casino - Player's request for account closure is delayed.
Opened
Current status
Waiting for player to reply
3d 23h 36m 25s
Beton.win Casino
Safety Index 3.9 LowCase summary
Discussion
Public
Public
4 days ago
Translation
I've been trying for months to request the permanent closure of my account or the application of self-exclusion measures, contacting support via both chat and email. However, I always receive the same response: via chat, I'm told my case will be reviewed, and via email, I'm informed that they lack the necessary tools to process my request.
I want to state for the record that my request is simple and urgent: I need my account closed or any measure taken to prevent me from accessing and playing on the platform again. I have repeatedly stated that I feel I am developing gambling-related problems and that, for my well-being, I need to completely restrict my access.
I believe I have exhausted all available channels of communication and have not received an effective solution. Therefore, I request a concrete response and immediate action regarding my account. My intention is not to obtain any additional benefit, but solely to prevent my access to gambling in order to protect my health and well-being.
I appreciate that this request is being addressed with the seriousness and urgency it deserves.
Automatic translation:
Public
Public
3 days ago
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Public
Public
3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Beton.win Casino.
Please allow me to ask you a few questions so we can better determine how to assist you.
- Is your account currently accessible to you?
- Could you please clarify when the discussion with live chat support you shared with me takes place?
- When was the last time the casino allowed you to deposit?
In the meantime, we recommend you take advantage of tools limiting your exposure to gambling. Check these and other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
